Arrival

For a smooth experience, we advise arriving 5-10 minutes before your scheduled appointment. First-time visitors are encouraged to arrive 15 minutes early to complete any necessary paperwork, as time spent on intake forms will reduce the duration of your service(s). Please be aware that arriving late may limit the time for your booked service. In such cases, the service may be shortened but the full cost of the service will still apply.

Changing Your Appointment

A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.

Sickness or Family Emergency

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.

Cancellation and No-Show

As a courtesy, appointment reminders are sent out 1-3 days prior to your appointment either by text, email, or both. If an appointment is cancelled less than 24 hours before your appointment, you will be charged 50% of your service as a cancellation fee. If you no-show your appointment, you will be charged 100% of your service as a cancellation fee. An invoice will be emailed to you, and you will not be able to reschedule any services until it is paid. If you no-show your appointment twice, you will be banned from booking with us again.

Group & $200+ Appointments

We require a 50% deposit for group bookings (3 or more people), with a minimum 3-week advance notice to ensure optimal service preparation. Cancellations for these group bookings need to be made at least one week in advance to avoid loss of the deposit. For individual appointments that total over $200, we ask for a 5-day notice for any rescheduling or cancellations. Failing to provide this notice will result in a charge of 50% of the total service cost. These policies help us manage our schedule effectively and ensure that all our clients receive the best possible experience.